We support your customers

For the people who use the chargers you sell, and the installers who service them: the MyCharger app, chat support with live diagnostics by 10-digit ID, warnings before the call, firmware updates in the field, and the energy-advice services. Your customers call us, not you.

EdgeTech sells to wholesalers, installers and OEMs. The chargers end up with households, VvEs and companies, and those people need support. We give it, under your name where you want that, so that supporting a charger is not the reason you stop selling them.

What a connected charger gets

	With subscription	Without
Charging, plug and charge, dynamic load balancing	yes	yes, locally
MyCharger app: start, stop, schedules, solar modes, history, exports	yes	no
Chat support with live status of the charger	yes	general questions only
Warnings by push or email before something fails	yes	no
Firmware updates in the field	yes	no
REST API for Home Assistant and DIY	yes	no
AI control: “charge my car with 10 kW from midnight”	yes	no

The subscription is bound to the site controller, not to a phone; one subscription covers a household. It is the same thing wholesalers and OEMs know as the support subscription.

On these pages

Chat: general support, and your charger by its 10-digit ID.
MyCharger app: the full feature list.
Subscription: what it covers and what it costs.
FAQ: the questions installers and users ask most.
Existing customers: the 2026 platform migration, the old EVhub app, which app to use.
Warranty and repair.
Energy advice and Make my home energy smart: two services for households, decisions pending.